Shipping policy

SHIPPING POLICY

1. DELIVERY AREA

Lucas Batteries currently delivers to eligible addresses in mainland Great Britain.

We do not normally deliver to Northern Ireland, the Channel Islands, the Isle of Man, Scottish Highlands, Scottish Islands or other designated remote postcode areas unless delivery has been expressly agreed with us in advance.

If you are unsure whether we can deliver to your postcode, please contact us before placing your order.

2. DELIVERY CHARGES

Standard delivery to eligible mainland Great Britain addresses is free of charge.

We do not currently offer a Highlands or remote-area surcharge through our website because we do not normally deliver to those areas.

If an order is placed for an address that we are unable to service, we will contact you and cancel and refund the order in full.

3. STANDARD DELIVERY TIMES

For eligible in-stock orders placed before 3:00 pm on a working day, our standard delivery timeframe is next working day.

A working day means Monday to Friday, excluding UK bank holidays.

Orders placed after 3:00 pm, at weekends or on UK bank holidays will normally be processed on the next working day.

Delivery times are estimates unless a specific delivery date or period has been expressly agreed with you.

4. SCOTTISH HIGHLANDS, ISLANDS AND REMOTE AREAS

We do not currently offer standard delivery to Scottish Highlands, Scottish Islands or other designated remote postcode areas.

This includes addresses within postcode areas or sectors that our carriers classify as Highlands, Islands or remote locations.

If an order is submitted for an address that falls within one of these areas, we may cancel the order and issue a full refund to the original payment method.

If you believe your address may fall within a restricted delivery area, please contact us before ordering so that we can confirm whether delivery is available.

5. DELIVERY DELAYS

Delivery may occasionally be delayed where payment, address, stock availability or product-suitability checks require further information from you.

Delivery may also be affected by circumstances outside our reasonable control, including severe weather, transport or carrier disruption and other exceptional events.

If we become aware of a material delay affecting your order, we will contact you as soon as reasonably possible.

Any delivery date or period expressly agreed with you forms part of the contract. Nothing in this Shipping Policy affects any statutory rights you may have where goods are not delivered at the agreed time or within the agreed period.

6. DELIVERY ADDRESS

Please ensure that the delivery address, postcode, telephone number and other contact information supplied with your order are accurate and complete.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the dispatch process.

We reserve the right to cancel an order where the delivery address is outside our normal delivery area or where our carrier is unable to service the address.

7. RETURNS

This Shipping Policy relates to delivery of your order.

Information about cancellations, unwanted returns, faulty goods and return carriage is provided separately in our Return and Refund Policy and Warranty Information.

8. CONTACT

If you have a question about delivery or need help before ordering, please contact:

Email: orders@lucasbatteries.co.uk
Telephone: 0151 933 4646

Lucas Batteries
Battery Specialist North West Limited
Battery House
244 Derby Road
Bootle
Liverpool
L20 8LJ
United Kingdom